1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
2. Empathy.
3. Adaptability.
4. Ability to Use Positive Language.
5. Clear Communication Skills.
6. Self-Control.
7. Taking Responsibility.
8. Patience.
9. Respect. The idea behind respect is that you treat others the way you would like to be treated.
10. Patience. Customers with problems are going to want to talk.
11. Self-Control.
12. Concern.
13. Attentiveness.
14. Empathy.
15. Flexibility.
16. Communication Skills.